Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of the TLIG MOVE platform, including our website, mobile application, and delivery services ("the Service"). By creating an account and ticking the acceptance box during registration, you agree to be bound by these Terms. If you do not agree, do not create an account or use the Service.

2. Eligibility

You must be at least 18 years old to use the Service. By accepting these Terms you confirm that you are legally able to enter into a binding contract, and that the information you provide (name, email address, phone number, and vehicle details for dispatchers) is true, accurate, and current.

3. Accounts & Security

• You are responsible for keeping your login credentials confidential and for all activity under your account.
• Notify us immediately if you suspect unauthorized access to your account.
• One person may hold one customer account and one dispatcher account; creating duplicate or fake accounts may lead to suspension.
• Dispatcher accounts are approved before they can accept deliveries, and are subject to our verification checks.

4. Wallet & Payments

• Your TLIG MOVE wallet holds funds that can be used to pay for deliveries. Wallet balances are stored in Naira (NGN).
• You may fund your wallet through our integrated payment provider. We credit your wallet only after the payment is successfully confirmed by the payment provider.
• Delivery fees are charged on a pay-on-delivery basis: nothing is deducted when an order is created. The delivery fee and any service fee are shown in the order estimate. If the sender is paying, the combined amount is deducted from the sender's wallet after the receiver's delivery code confirms receipt. If the receiver is paying, the amount due is shown after delivery confirmation.
• When a delivery reaches the receiver, the receiver settles a small delivery fee. It is ₦20 for deliveries below ₦10,000 and ₦100 for deliveries of ₦10,000 and above, and can be paid from a TLIG MOVE wallet or by card through our payment provider.
• Collecting payment for goods. If you are sending an item to be paid for, you may declare a price for it when placing the order. The receiver's delivery code confirms receipt; after the delivery is marked delivered, payment information is shown and the receiver may pay the item amount into TLIG MOVE. We release it to your wallet once payment is confirmed. This money is separate from the delivery and service fees: it belongs to you, not to TLIG MOVE, and is not charged unless the receiver actually pays. A receiver may pay from their TLIG MOVE wallet or by card through our payment provider.
• Where we release money to you under the previous clause, it is released net of any fee we have published for the service. If a declared payment is not settled, no amount is released and the delivery remains open until the order is cancelled or completed.
• Only the receiver named on the order can be charged for the item. You are responsible for entering the correct receiver phone number, as we use it to identify who is asked to pay.
• Orders cancelled before completion are not charged. Where a delivery has already been paid for, any amount due is credited back to your wallet. We may also deduct or reverse credits if a payment is disputed, reversed, or found to be fraudulent.
• Attempting to fund your wallet fraudulently, including by exploiting payment failures, is prohibited and may result in account termination and legal action.

5. Using the Service

You agree to use the Service only for lawful purposes and not to:

• Send prohibited items including illegal goods, dangerous or flammable materials, firearms, counterfeit goods, or any item whose transport is unlawful.
• Provide false delivery, pickup, or contact information.
• Harass, abuse, or threaten dispatchers, customers, or our staff.
• Interfere with the security or integrity of the platform, or attempt to access accounts other than your own.

6. Deliveries, Estimates & Cancellations

• Fare estimates are based on distance, delivery type, and other factors, and may differ from the final charged fee.
• You may cancel a delivery before it is completed. Since nothing is charged until the dispatcher completes the delivery, cancelled orders are generally not charged.
• Delivery times shown are estimates and are not guaranteed. We are not liable for delays caused by traffic, weather, or other circumstances beyond our control.
• Dispatchers act as independent service providers engaged through the platform, not as employees of TLIG MOVE.

7. Privacy & Data

• We collect the information you provide at registration, order and location details needed to complete deliveries, and basic device information needed to operate the Service.
• Your personal data is used only to provide the Service: matching orders, processing payments, verifying identities, sending notifications, and improving our platform.
• We do not sell your personal data to third parties. We share only the minimum data required with service providers such as payment processors, mapping services, and SMS/email providers.
• Account passwords are stored securely using strong encryption and can never be read by our staff.
• You may request access to, correction of, or deletion of your personal data by contacting support.

8. Limitation of Liability

To the maximum extent permitted by law, TLIG MOVE is not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including loss of profits, data, or business opportunities. Our total liability for any claim is limited to the amount you paid for the relevant delivery or transaction.

9. Account Suspension & Termination

We may suspend or terminate your account if you breach these Terms, engage in fraudulent activity, or misuse the Service. You may close your account at any time. Upon termination, any outstanding wallet balance is handled in accordance with applicable law and this policy.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms. Material changes will be communicated through the app or by email.

11. Contact

Questions about these Terms can be sent to info@tligmove.com.