SAFETY & TRUST
Safety is central to the TLIG Move ecosystem — for customers, businesses and delivery partners alike.
Verification
Businesses and delivery partners complete requested identity, business and vehicle verification before participating. Only approved participants access platform opportunities.
Item Eligibility
Deliveries are limited to eligible items under platform policies and applicable laws. Certain categories may require extra documentation or handling conditions.
Tracking
Eligible deliveries include tracking so customers can follow progress from pickup to destination, improving accountability for everyone involved.
Delivery Standards
Clear pickup and drop-off expectations help ensure items are handled responsibly throughout the journey.
Platform Policies
Shared rules protect customers, businesses and riders — with reporting channels when something goes wrong.
Compliance
TLIG Move operates in line with applicable laws and regulations across the markets it serves.
For Customers
- ✔Verify details before confirming requests.
- ✔Track eligible deliveries in real time.
- ✔Report issues through support channels.
- ✔Only send items eligible under platform policies.
For Businesses
- ✔Complete business verification.
- ✔Package items appropriately for transit.
- ✔Provide accurate pickup information.
- ✔Follow fulfilment and handover standards.
For Delivery Partners
- ✔Keep verification details up to date.
- ✔Handle items with care.
- ✔Follow routing and handover instructions.
- ✔Report incidents immediately.
Something gone wrong?
If you experience a safety or trust issue on the platform, report it to our team so we can act.
Report an Issue →